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Creation
of the Operating Partners Program
The Generation Companies ("Generation")
is a privately held, North Carolina company
engaged in direct management and development
of real estate intensive businesses valued
in excess of $100,000,000 employing over
200 associates in the North Carolina, Virginia
and Kentucky. We have created an Owner-type
opportunity within the property management
leadership to distinguish select General
Managers ("GM") who display an
uncommon commitment to quality, radical
guest service, and an aptitude for exceptional
profit performance. Leaders who fulfill
the criteria outlined below will be invited
to participate in the Generation Hotel Operating
Partner Program (the "Plan") as
Operating Partners ("OP").
Why Are We Introducing This Program?
When it comes to operating any service
business, leadership is an essential
ingredient for success. The motivation and
training of hotel staff, satisfaction of
guests, and profit performance often rise
and fall based on the management skills,
motivation and marketing savvy of the senior
property leader, which traditionally has
been a General Manager.
The Generation Companies seeks to attract
the highest caliber hotel operating team
in the industry. We are also committed to
personal and professional growth, excellence
and creativity. Therefore, we have developed
a unique, trend-setting program to create
an ownership-oriented Operating Partner
position that represents an increase in
status, authority, responsibility, and opportunity
from the position of General Manager. Only
General Managers who have proved their commitment
and abilities related to the goals of the
Operating Partner Program will be accepted.
The creation of the Operating Partner Program,
we believe, is in accordance with our desire
to serve you by providing you with greater
opportunity than can be found anywhere in
our industry. We also believe we would like
for the leaders of our company to provide
this type of opportunity to us if we were
General Managers. The following excerpt
is from our Employee Handbook for your reference:
Our Corporate Service Center Purpose
and Mission Statement
"Generation was founded on some simple,
yet timeless, principles and values. These
principles and values create a context for
defining who we are as an organization and
how we conduct our business. One of these
principles is: We believe, as human beings,
we have been made by our Creator to serve
one another to the fullest of our ability.
Another foundational principal is the Golden
Rule: Do unto others as you would have them
do unto you. Acting according to these principles
creates an atmosphere of mutual respect
and dignity that we believe is critical
to maintain if we are to achieve our mission,
which is:
To
passionately glorify God and radically serve
people using all of our gifts
and talents to create temporal and eternal
value, inspiring others to do the same.
While this mission may seem to some to
be lofty idealism, we believe that only
by "aiming high" can we begin
to approach the excellence we desire. Although
no one at Generation has "arrived"
at fulfilling this mission, we have had
many successes that have contained all the
elements of our mission. We invite you to
pursue this ideal with us as we learn from
each other and from our collective successes
and failures along the way."
We look forward to the increased value
you may have the opportunity to add as an
Operating Partner.
Values
Essential to becoming a successful Generation
Operating Partner is a working understanding
of our Guiding Principles. Although we encourage
a diversity of experiences and backgrounds
in our selection of leaders, a successful
Operating Partner candidate will aim toward
implementing our Guiding Principles in their
personal and professional lives.
OUR GUIDING PRINCIPLES
the
building blocks of personal and organizational
character.
- Honor Each Other and Clients In Every
Situation.
Respect
- Encourage Each Other To Produce Meaningful
and Lasting Results.
Growth
- Seek Out Instruction and Learn From
Mistakes.
Learning
- Seek To Prosper In All Areas of Life.
Balance
- Be Responsible For Yourself and Your
Teammates.
Accountability
- Be Extremely Dedicated To Delivering
Exceptional Customer Experiences.
Service
- Value Listening and Strive For Honesty,
Clarity and Effectiveness In Communicating.
Communication
- Promise Only That Which Can Be Delivered
and Then Deliver More Than Promised.
Excellence
- Determine To Maximize The Gifts, Talents
and Resources Entrusted To Us All.
Stewardship
- Approach Work With A Bias For Speed,
Action and Enthusiasm.
Urgency
- Promote Thinking "Outside The Box"
and Embrace Innovation.
Creativity
- Internalize A Commitment to Be Part
Of An Eternal Plan.
Faith
- Demonstrate True Character By Doing
What Is Right Regardless Of The Consequences.
Integrity
(moral courage to consistently apply all
of the other values)
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